Create my agent
It answers with your knowledge base, checks real orders, creates tickets and escalates to your team with context. Your customers get an answer in seconds, at any hour.
An AI support agent is a customer service system that understands questions in natural language, answers with the information from your knowledge base, queries your real systems (orders, billing, CRM), creates and updates tickets, and escalates to a human agent when the case warrants it — handing over a summary of the context. Unlike a traditional menu-based chatbot, it resolves the full case: in well-connected implementations, around 80% of tickets without human intervention. It is usually deployed alongside a WhatsApp agent to cover every channel.
Your policies, manuals and FAQs structured so the agent answers with YOUR information.
Orders, billing, CRM and helpdesk via API or MCP — the agent queries real data, it doesn't make things up.
It creates, classifies and updates tickets in your helpdesk with the right priority and category.
Clear rules: amount, anger or a legal topic go to a human, with a case summary included.
Web, WhatsApp, email and Instagram with the same knowledge base and memory.
Resolution rate, CSAT, recurring topics and a weekly review of conversations.
"Where's my order?" resolved in seconds by checking Shopify and the carrier, with a tracking number.
Usage questions resolved from the documentation; real bugs escalated to engineering with reproducible steps.
Coverage, requirements and appointment rescheduling without dialing in by phone.
Answers within regulatory limits and immediate escalation of money-related topics to humans.
We analyze your historical tickets: topics, volume and where the time goes.
We design the knowledge base, the resolution flows and the escalation rules.
We connect channels, helpdesk and systems; we train the agent with your cases.
A controlled pilot with human monitoring of every response.
We measure resolution and satisfaction; we expand coverage every week.
What people ask us before automating customer service.
Create your AI support agentA chatbot follows a fixed tree of options and has no access to your data. An AI support agent understands the question however it's written, queries your real systems (order, invoice, history) and takes actions: creating the ticket, sending the tracking number, processing the return.
In well-connected implementations, around 80%. The number depends on how many of your tickets are queries solvable with information and simple actions — we measure it during discovery using your real tickets.
The agent only answers from your approved knowledge base and your systems; when it doesn't have the answer, it says so and escalates. We also monitor conversations and fine-tune its limits every week.
Yes: Zendesk, Freshdesk, HubSpot Service Hub, Intercom and others via API. The agent creates and updates tickets there, so your operation and your reports stay where they are.
A first useful version (FAQs + escalation) takes 2–4 weeks. The full version with access to orders and actions, 6 to 10 depending on how many systems we connect.
Share your 20 most frequent questions and we'll show you the agent answering them with your data.